Orders and Payments
How do I make an order?
For apparel, simply select the size on each product you wish to purchase and add to cart. For other items, just click on the add to cart button. When done, click on your shopping cart or go direct to the checkout. We’ll take it from there!
What’s the difference between your shirts and the other stuff you offer?
We’re a super small, husband and wife operation with limited space at our disposal. To alleviate our space problem—and to ensure we’re never out of stock in your size— we use a drop shipping manufacturer for all our tees to fulfill your order. This does mean that there is an additional processing time for them, but we assure you, it’s worth it. For all other items, we do process those in-house. Literally. They’re selected, packed, and lovingly shipped to you, by us. The cat sometimes helps too, so watch out for that.
What type of payments to you accept?
Discover [via PayPal]
Amex [via PayPal]
Discover [via PayPal]
Amex [via PayPal]
We do not accept personal checks, money orders or direct bank transfers.
What if I want to cancel/change my order?
Changes and cancellations must be made within twenty four hours of initial purchase, as the manufacturing process begins very quickly. After that period of time, all sales are final and non-refundable. To process a change or cancellation, please email: firstname.lastname@example.org with your name, order number, and whether you would like to cancel your order, or what you would like to change it to. We cannot make any address changes after payment has been accepted for security reasons.
What are your shipping options?
Apparel is handled by our manufacturer, using DHL shipping. All other items are shipped in-house, using USPS Priority. If you need an alternative shipping service, please email us prior to placing your order, so we can discuss accommodations.
How long does shipping take?
We do our best to make sure everything ships as fast as possible. T shirts ship 1-3 days after processing (please allow 7-8 days for the manufacturer to take care of your order, they are made one at a time), and all ready-to-ship orders take 24-48 hours. Commission times vary, and will be discussed during the process.
But I don’t want to deal with shipping. Can’t I just get it from you directly?
Actually, you just might. We frequently vend at shows across Southern California and beyond, which means you may very well be able to snag something from us in person. If you’d like to keep up with our show schedule, you can follow us on Instagram at: @StarkGravingMad, or sign up for our newsletter here.
What if there is a problem with my order?
Please email email@example.com immediately and we will work to fix it for you. Any orders that are more than 30 days past initial purchase cannot be refunded or exchanged.
What about sales tax?
Sales tax is automatically determined by your shipping address - and may be added depending on your country/ state/ city.
I love (insert item here), but I want it in a different size. Can you help me?
It depends. For apparel, we do our best to reach a wide audience, but because every body is different, we may not have your size immediately in stock. If that is so, please reach out to us at: firstname.lastname@example.org and we will do our best to accommodate you. For pins, patches (coming soon), and art prints, the listed size is the only size available.
Do you accept wholesale orders?
Yes! Please email us at: email@example.com for wholesale pricing.
Art and Commissions
Do you accept commissioned projects?
Yes! We love and welcome commission projects. From private gifts to business merchandising, we are happy to discuss your needs further.
How much is it for a commission?
Due to the varying nature of products, this is a tricky question. Factors such as size, material, complexity, and reproduction rights all come into play. However, for standard, one of a kind private commissions, we will be creating a listing section on our site that will lay out specifics and make purchasing easier. This will go live October 1st. For larger commissions, please email firstname.lastname@example.org for more details.
What are your payment terms?
A 50% deposit is required prior to starting any work. Cancellation and refund request must be made prior to any work being submitted for review, once initial sketch has been submitted the deposit has become nonrefundable. Full payment is expected after final approval on the project, but before delivery of the completed work.
Do you accept payment plans?
While we try to keep everything as affordable as possible, we understand that sometimes you need a little extra time. Payment plans for projects over $250 can be negotiated, but keep in mind no work will be delivered until the final payment has been made, and any payments made after the initial sketch has been approved are nonrefundable.
I love your work, can I use it for my band/project/t shirt company, etc?
We ask you as respectfully as possible, do not use our work without getting permission first. You may not use our art for commercial purposes without setting up a licensing deal first. To do so, please reach out to us at: email@example.com
What if I just want to share it on social media?
We’d love for you to help us spread the word, just please make sure to tag us when you do! @StarkGravingMad and @Skumlove on all platforms.
What about tattoos?
It’s always flattering when someone wants to get our work tattooed on them! Please tag us if you do, we’d love to reshare your work (we’ll get your permission first). If you’d like to show your support, you can either commission a unique piece (see above), or please consider purchasing an item from our shop, such as a print to use.
Are your prints limited or open edition?
The vast majority of the time, our prints are open edition. This means that they are available in person and online, and remain available for the foreseeable future. Limited editions are more unusual, but we do make them from from time to time, and they will be marked as such.
If you print limited editions of your originals, what is the size of the edition?
The size of the edition varies, but it is typically between 10 and 25.
Does your print come with a certificate of authenticity?
Only limited editions will, beginning January 1st, 2020. However, open editions can be signed at buyer’s request.
In what galleries is your art currently available?
We frequently work with galleries around southern California, and currently have pieces available at The Black Sheep Gallery and Sugarmynt Gallery.
What galleries have you shown at?
We have shown at:
The Dark Art Emporium
Fresh Meet Show, 4/2018
Zombie Circus Show, 6/2018
Punk Rock and Paintbrushes Presents TABOO
7/2018 in San Diego, 9/2018 in Los Angeles
Hot Rod Anniversary, 6/2019
Sunglasses After Dark 7/2019
Welcome to Haddonfield 5, 9/2019
The Black Sheep Gallery
Are you interested in being contacted by galleries or agents?
Yes! For further inquiry, please email: firstname.lastname@example.org
If I have any further questions or concerns, how can I contact you?
You can contact us through: email@example.com
Where can I find out more?
You can always sign up for our newsletter here. We only send one out monthly, and its where we announce new projects, events, and sales before anywhere else.
What if I want to find you on social media?
For Instagram and Twitter, you can follow us at: @StarkGravingMad and @SkumLove
For Facebook, you can follow us at: Devils Union Production and Stark Graving Mad.